FAQ — Graycliff Growth

How do I access my courses after purchase?

▾

After checkout you receive an email with a magic link. Sign in with the same email used at purchase. Your dashboard shows all active courses instantly.

Do I get lifetime access and updates?

▾

Yes. All courses include lifetime access, including future updates, as long as Graycliff Growth operates the platform.

What is your refund policy?

▾

We offer a 14‑day no‑questions refund if you watched less than 25% of the course. Contact support with your order ID and email.

Which payment methods are supported?

▾

Major cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and PayPal are supported. Local methods may appear based on your region.

Can I get an invoice with my company details or VAT?

▾

Yes. During checkout you can add company name, address, and VAT number. Invoices are emailed and downloadable from your dashboard.

Do you offer team or enterprise licenses?

▾

We provide team seats with centralized billing and progress analytics. Volume discounts start at 5 seats and scale for enterprises.

Will I receive a certificate of completion?

▾

Yes. After completing all required lessons, you can download a personalized certificate from the course dashboard.

Can I download videos for offline viewing?

▾

For most courses, downloadable resources are available. Selected lessons offer video downloads; otherwise use our mobile offline mode.

How do I change the email on my account?

▾

Open your profile settings, update the email, and confirm via the verification link sent to your new address.

My payment failed. What should I do?

▾

Check card details, enable international transactions, or try another method. If the charge is pending, it will auto‑void in a few days.

Can I apply a coupon or student discount?

▾

Coupon codes can be added at checkout. Students can request a 20% discount by providing a valid education email before purchasing.

How fast is support?

▾

We typically respond within 24 hours on weekdays. For team plans, priority support responds within 6 business hours.

How do you handle privacy and security?

▾

Data is encrypted in transit and at rest. We adhere to GDPR where applicable and never sell personal data to third parties.

Can I purchase a course as a gift?

▾

Yes. Choose “Gift purchase” at checkout to email the recipient a redemption link on a selected date.

How often are courses updated?

▾

We revise courses whenever tools or best practices change. Minor updates are continuous; major revisions ship quarterly.

Will I be charged taxes or VAT?

▾

Taxes are calculated automatically based on your billing location and applicable laws. VAT numbers may remove tax where allowed.

Can I share my account?

▾

Individual licenses are for one person. For teams, purchase seats to assign access to each member.

Video won’t play or buffers too much. Help?

▾

Lower playback quality, disable VPN, or switch networks. Clearing site data also fixes stale token issues in most cases.

How can I contact support?

▾

Email [email protected] or call +1 (312) 555-6209. Include your order ID for faster assistance.